Total Quality Management (TQM)
Total Quality Management (TQM) is the method to achieve productivity and process efficiency by identifying and eliminating problems. Additionally, TQM is a philosophy that is used to improve the whole business. Total quality management (TQM) is a term that originated in the 1950s and is today used mainly in Japan. It describes the approach of management to long-term success through customer satisfaction.
TQM improves process efficiency which brings many benefits to the organizations in terms of cost and time. TQM methods eliminate the repetitive work. Also, it eliminates the waste cost and rejects products. It is useful for eliminating repairs and reworks. It reduces customer support costs and warranty costs. TQM improves the process efficiency which leads to improved profit per product or service. TQM is necessary to achieve customer satisfaction which is useful for increasing the well-known face of a company. It teaches to do all the work in just time. TQM increases efficiency and productivity which is helpful for increasing the profit rate of the industry. If a company can maintain TQM methods, it will be successful.
TQM is a system of continuous improvement that facilities the success of a company over a year. It improves the quality of the product which is more important for a company or organization. TQM is a management method that focuses to know the exact problems, their cause, and how to fix them in a fair way.
Benefits and Problems of TQM:
TQM has some benefits and problems. They are as follows:
Benefits of TQM:
- Firstly, TQM focus on the customer needs and relationship.
- Secondly, by TQM it is possible to achieve quality in all aspects.
- Thirdly, TQM method analyzes all process to remove defects.
- Therefore, TQM helps to find improvement on a continuous basis.
- Then, it develops team approach to solve the problem.
- Afterthat, TQM helps to maintain effective procedures of communications.
- Also, It improves market share.
- Last not least, TQM is responsible for higher productivity.
Problems of TQM:
- Firstly, TQM needs higher training and development cost.
- Secondly, Higher commitment is essential from the entire business.
- Also, it needs bureaucracy and regular audits.
- After that, during process, stress is put on process not on the products.
- Finally, higher skill is necessary for maintain TQM
So, there are lots of benefits and problems of TQM. But it is helpful for the process.