Total Quality Management (TQM) is the methods to achieve productivity and process efficiency by identifying and eliminating problems. TQM is a philosophy which used to improve the whole business.
TQM improves process efficiency which brings many benefits to the organizations in terms of cost and time. TQM methods eliminate the repetitive work. It also eliminate waste cost and rejects products. It is useful for eliminating repairs and reworks. It reduces customer support cost and warranty cost. TQM improves the process efficiency which leads to improve profit per products or service. TQM is used for achieve the customer satisfaction which is useful for increasing the well known face of a company. It teach to do all the work in just time. TQM increases the efficiency and productivity which is helpful for increase the profit rate of an industry. If a company can maintain TQM methods, they will get success.
TQM is a system of continuous improvement which facilities success of a company over a year. It improves the quality of the product which is more important for a company or organization. TQM is a management methods used to know the exact problems, its cause and how to fix it in a fair way.
Benefits and Problems of TQM: TQM has some benefits and problems. They are as follows:
Benefits of TQM:
- TQM focus on the customer needs and relationship.
- By TQM it is possible to achieve quality in all aspects.
- TQM method analyzes all process to remove defects.
- TQM helps to find improvement on a continuous basis.
- It develops team approach to solve the problem.
- TQM helps to maintain effective procedures of communications.
- It improves market share.
- TQM is responsible for higher productivity.
Problems of TQM:
- TQM needs higher training and development cost.
- Higher commitment is required from the entire business.
- It needs bureaucracy and regular audits.
- During process, stress is put on process not on the products.
- Higher skill is required for maintain TQM
So, there are lots of benefits and problems of TQM. But it is helpful for the process.